Shipping Policies

Shipping Policy

ALL SMOKABLES ARE NOT SOLD TO THE FOLLOWING US STATES: Idaho (ID), Indiana (IN), Iowa (IA), Kentucky (KY), Nebraska (NE) and North Dakota (ND).

Orders will be charged USPS flat rate shipping unless you specify expedited. Orders exceeding $100.00 – flat rate shipping will be free. You are responsible for all shipping costs if you choose expedited shipping. All orders received before 2:00 pm mountain standard time will ship the same day except for holidays and weekends, they will be shipped the following business day. All orders received after 2:00 pm will be shipped the following business day. 

If the order is on backorder there will be a delay in your purchase, and you will be contacted by a customer service representative if your item becomes no longer available and an immediate refund will be given.

All orders are shipped with tracking information available which can be emailed directly to you upon request and once the order has been processed. For large orders, insurance and a signature will be required to deliver the item(s). Depending upon the location of your shipment we will utilize USPS.

Currently Deep Roots Ag. L.L.C. does not offer International Shipping.

Cancellation/Refund Policy:

We sell various products and we take the quality of them very seriously. If there are any issues with your product please let us know right away. Any order may be returned within 30 days if unopened and in original condition for a full refund minus shipping costs. After 30 days no returns will be accepted. If any product has been opened no return will be accepted. 
Return Policy on SALE ITEMS: Any order may be returned within 30 days if unopened and in original condition – All BUY/GET Sale items ordered MUST be returned together in order to receive a refund.

If you have any questions please contact us at sales@deeprootsmontrose.com.